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Shipping Policy

Shipping Policy

SteriPod ships across all of Lebanon — completely free of charge. Here's everything you need to know about how delivery works.

Free Delivery Across Lebanon

Every SteriPod order ships free, no matter where you are in Lebanon. There are no minimum order requirements, no hidden fees, and no surprises at checkout.

Cash on Delivery

You only pay when your SteriPod arrives at your door. No card details, no upfront payment, no risk. Our delivery partner will collect payment in cash when they hand you the package.

Delivery Time

  • Beirut and Mount Lebanon: 1-2 business days
  • North Lebanon, South Lebanon, Bekaa, Nabatieh: 2-4 business days

Orders placed before 2:00 PM on a business day are processed the same day. Orders placed after 2:00 PM, on weekends, or on public holidays are processed the next business day.

Order Tracking

Once your order ships, you'll receive an email with tracking information. You can also reach us at steripodlb@gmail.com for any update on your order status.

What If I'm Not Home?

Our delivery partner will attempt delivery and contact you by phone to coordinate. If we cannot reach you after two attempts, your order will be returned to us and we will contact you to arrange redelivery.

Wrong Address or Order Changes

If you need to change your delivery address or update your order, email us within 4 hours of placing your order at steripodlb@gmail.com. After that window, we may have already dispatched your order.

Damaged in Transit

If your SteriPod arrives damaged, please email us within 48 hours with photos. We'll arrange a free replacement immediately — no return required for visibly damaged products.